Northern Virginia Moving Blog

Moving FAQ: Answers to the 5 Most Common Questions Movers Get

[fa icon="calendar'] Aug 19, 2016 10:39:50 AM / by Michael Rhodes


Whether you’re about to start your first or your tenth move, it’s always a daunting process with lots of issues and questions to work out with your local movers. Every move is unique, but there are some common questions that crop up time and time again about moving. With that in mind, the following is a moving FAQ: a list of the some of those common questions and their answers in order to help your next move (and all moves thereafter) go smoother.


Answers to Moving FAQs: Be Informed for Your Next Move


Questions #1: How Much Does It Cost to Move?


Far and away, the most common question movers get is about moving company pricing. Obviously, there is no one answer because every move is different. That being said, the best way to ascertain how much a move will cost is twofold.


One, get an in-home moving estimate. (It’s important this is in-person and not over the phone.) An experienced, reputable estimator will be able to assess all your possessions and give you an accurate estimate.


Two, ask the right questions. Namely, how do movers charge for their moves? Is it a flat rate? Is it hourly? Is it hourly based on the numbers of movers that company sends? Knowing this information means you know how you can potentially lower your cost to move. For example, if the rate is hourly, you can self-pack and save yourself the cost of those hours.


Question #2: How Do I Pay for My Move?


After questions about the actual price, the logistics of paying for a move are the next thing on people’s minds. That includes what payment types are accepted and questions about moving deposits.


In terms of paying for the move, most reputable moving companies will accept all major forms of payment—cash, personal check, credit card, and so on. Payment should always be due at the end of the move. This gives the power to the customer rather than the actual moving company.


Whether a moving deposit is required or not does depend on the company. If the company asks for a deposit, just make sure that deposit is refundable (under reasonable circumstances), goes toward the final bill, and is not an exorbitant percentage of the projected payment.


Question #3: How Do I Schedule a Move?


Professional movers should be available to you in a variety of ways in order to make booking a move as easy as possible. You should be able to contact them via a website or a phone number. Then, when you call or submit an online query, you should get a response quickly. Getting back to you in a reasonable amount of time at this early junction gives you a glimpse into the kind of customer service you can expect from this company.


A reputable, organized moving company will also never overbook. It’s a first come, first serve system, so you want to contact the company you want to work with as early as possible. Remember, good movers will book up fast!


Question #4: What Type of Estimate Am I Receiving?


When a professional mover offers a moving estimate, there can be some confusion about what that number means. Therefore, make sure you know what type of estimate you’re receiving:

  • Binding.
  • Nonbinding.
  • Customer-Benefit (Capped).

A binding estimate is essentially a set rate for a move. What the mover quotes is what you will pay. This is almost never the kind of estimate you’ll receive.


A nonbinding estimate means the company is under no obligation to match the estimate number. In this way, these moving estimates are merely very educated guesses about the final cost. These types of estimates are much more common in the moving industry.


A customer-benefit estimate is like a nonbinding estimate, but it has an upper limit that the company isn’t allowed to exceed. This essentially offers the customer a worst-case scenario for the final price.


Question #5: What about Insurance? What’s Covered, and What Do I Do about Damage?


The first thing to check when it comes to moving insurance is actually your homeowners’ insurance. Some policies actually cover moves, but you should always check with your insurance provider as well as your moving company to ensure you understand your current policy and all your insurance-related options.


Whatever policy or combination of policies you choose, just make sure you’re covered for damage to the home itself as well as your possessions, and make sure you’re covered for damage caused by the movers and acts of God outside the movers’ control.


For more information about questions to ask your local moving company or to get answers to questions you didn’t see present on this list, please feel free to contact a representative of All Star Movers, Fairfax movers since 1977.

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Topics: Moving Tips, Moving Estimate, Moving Costs, Moving Insurance, Local Moving

Michael Rhodes

Written by Michael Rhodes

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